Spa Manager Job Description

JOB DESCRIPTION


Job Title : Spa Manager

Level : 1

Place of Work : Spa


Scope and General Purpose of Job :

To direct and oversee all operations within a full-service resort spa to ensure achievement of sales goals, business objective and profitability at the spa.

Report to : General Manager

Responsible for :

Main Duties & Responsibilities

Operational

1. Ensure through effective supervision that all services offered at the spa are carried out with utmost professionalism, efficiency and courtesy.
2. Oversee, supervise and monitor all facets of daily operations.
3. Participate and assist in the development of Job Description manuals for each division.
4. Interview, hire, train, supervise and evaluate all supervisors and staff of respective division.
5. Ensure all guests and visitors to spa leave with a pleasant experience.
6. Maintain and enhance guest satisfaction through effective relations and inter-personal skills.
7. Conduct daily inspection tours of the facility.
8. Ensure facility is clean and well maintained at all times.
9. Assist subordinates during peak periods and during shortage of manpower.
10. Maintain and promote an atmosphere of tranquility and peace in Spa areas at all times.


Financial

1. Participate and assist in the preparation of Annual Department Budget.
2. Ensure that expenses are in line, or below with Department’s Operational Budget and that costs are strictly controlled.
3. Introduce improvements and adjustments to ensure the facility is cost-effective.


Marketing & Public Relations

1. Attend promotional events and appropriate.
2. Entertain regular and potential clients.
3. Maximize sales of in-house facility, merchandise and products through effective promotion.
4. Create and present a marketable facility, merchandise display and program at all times.
5. Liaise with hotel and Corporate Sales & Marketing Departments.


Employee Relations

1. Ensure all subordinates are punctual for duty in correct uniform with name tags at all times.
2. Ensure all subordinates perform a professional image and pleasant disposition to enhance guest’ experience at all times.
3. Build an efficient and productive team of employees by taking an active interest in their welfare, safety, training and development, and through effective counseling.
4. Ensure that all employees have a complete understanding of the Spa and hotel’s policies and procedures, rules and regulation.
5. Conduct orientation program and training courses for new employees and regular refresher courses for existing employees.
6. Conduct periodical evaluation of employees’ performance and take appropriate corrective measures for improvements.
7. Interview new employees in liaison with hotel’s Personnel Department.
8. Propose employees’ annual vacation and schedule Public Holidays off-in-lieu during off-peak periods.
9. Ensure that the facility is adequately man during peak periods.
10. Take appropriate disciplinary action against repeat offenders of company’s rules and regulations, and policies and procedures.


Training

1. Ensure new employees attend hotel’s orientation program before commencing work in Spa.
2. Ensure that employees are hired according to the requirements and specifications for the appropriate position.
3. Regularly update and improve training to reflect on current industry standards, trends and customer’s expectation.


Administration

1. Ensure that respective division’s monthly and other reports and correspondences are completed punctually and correctly.
2. Plan and effectively schedule employees’ roster to maximize manpower resources.
3. Ensure spa and related general supply items are in sufficient stock, and that their consumption is in line with the business demands.


General

1. Respond actively and quickly to changes in the spa operations as directed by the industry, company or hotel.
2. Undertake any other assignments and duties as may be required from time to time.
3. Ensure that gambling, squabbling, smoking, consumption of alcohol or the use of dangerous drugs are strictly prohibited in the premises at all times.
4. Protect and preserve the Company’s interest at all times.


I, _________________________, have read, understood and agreed to the above Job Description




____________________________
Employee’s Signature

Date : ______________________



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Department Head’s Signature

Date : ______________________