Mandarin Oriental Jakarta

Outlet Manager (All Day Dining)


Duties and Responsibilities

* Report directly to Director of Food & Beverage.
* Provide leadership and support for all All Day Dining Restaurant
colleagues.
* Train, evaluate and schedule all All Day Dining Restaurant
colleagues in accordance with the standards of the company policies and
guidelines.
* Ensure the profitability, efficiency and creativity in the All Day
Dining Restaurant.
* To supervise the maintenance and cleanliness of the All Day Dining
Restaurant at all time
* Use the Colleague Handbook in understanding the consistent way of
Communicating Rules & Regulation to our Team.
* Plan menus, prices and promotional events for All Day Dining
Restaurant in order to maximize revenue generating opportunities.
* Identify areas for improvement in service and food & beverage
quality by reviewing various service quality audit reports, guest comment
cards and guest incident reports, and formulate action plans.
* To encourage proactive, efficient and effective inter-departmental
communication in order to promote a climate of teamwork and enthusiasm.
* To conduct and assist colleagues counseling and disciplinary
procedures in accordance with Mandarin Oriental, Jakarta procedures.
* To ensure that Mandarin Oriental, Jakarta' s grooming and appearance
standards are implemented and maintained to reflect an image of
professionalism and care.
* To ensure that the Fire Life Health Safety and Security company
standards are maintained and carried out. They must be monitored regularly
to assist in scoring 100% on the MOHG health and safety audit.
* To ensure customer satisfaction from arrival to departure in
accordance to standards and procedures manual and the Legendary Quality
Experience (LQE).
* Maintain a team of well-trained and motivated colleagues in order to
deliver a high level of service according to Group's and international
luxury hotel standards.
* Meet and greet all VIPs and influential clients and ensure there is
follow-up on all discussed details.
* To liase with the Training Manager on departmental learning and
development needs.
* To ensure proper care, security and maintenance of hotel equipment
through proper supervision of service personnel.

Requirements

* Bachelor degree holder in hospitality management.
* Minimum 5-10 years' relevant experience in Restaurant Management in
an international luxury hotel group of which at least 2-3 years' experience
at a senior management level.
* Proven experience in the luxury hospitality or service industry.
* Sound experience in Breakfast, Lunch and Dinner Restaurant
operations with in-depth knowledge of sequence of service.
* Excellent leadership, strategic planning, proactive communication,
interpersonal and problem solving skills.
* Possess a friendly, energized and outgoing personality.
* Excellent administration and planning skills.
* Proactive, customer-oriented, flexible and creative.
* Willing to work a flexible schedule and holidays.
* Conversant with Microsoft Office applications, and knowledge of
Infogenesis system is an advantage.
* High level of fluency in professional written and spoken Indonesian
and English.
* Be a self-motivator and motivator of others.
* Work in a safe, prudent and organized manner.
* Have an in-depth knowledge of international food and preparation.
* Have an in-depth knowledge of wine and beverages.
* Be able to relate to all levels of guests and management.
* Have the ability to handle multiple tasks at one time.
* Be able to consistently delight and satisfy our guest.
* Have the ability to handle guest requests in a detailed manner.
* Must have excellent attention to details, and extensive service
knowledge.


Please send comprehensive resume with subject title of position applied for,
recent photograph and salary expected to the following email:
mojkt-apply@mohg.com

Due to high volume of applicants received, incomplete documents will not be
processed.
Only short listed candidates will be contacted.